Wednesday, January 27, 2010

Controversy continues on whether Royal Caribbean ships should call on Labadee

It has been a couple of weeks since the horrific earthquake devasted the city of Port-au-Prince in Haiti and just days after the quake, Royal Caribbean and Celebrity ships have been docking at the private reserve, Labadee, on the western peninsula of the island. There has been a lot of media bashing of Royal Caribbean for making the decision to continue to call on this port when there is so much devastation just 60 miles away.

This editorial is from the editor in chief of a popular travel industry magazine and brings up the positive side of why she feels Royal Caribbean's decision to continue to call on Labadee is a good one. What do you think?

"Doing the Right Thing in Haiti
By Theresa Norton Masek
Published on: January 27, 2010

Over the past week Royal Caribbean Cruises Ltd. has been weathering an attack of unfair criticism for continuing to call at Labadee, its private beach resort in Haiti. Several consumer press outlets have attacked the line for allowing in so many words pampered Americans to loll in the sand, sip fruity drinks and dance in the surf while the capital city, Port-au-Prince, is attempting to deal with the Jan. 12 earthquake that killed an estimated 150,000 people. They believe that Royal Caribbean should cancel calls until Haiti is back on its feet. They couldn’t be more wrong!

Instead of withdrawing during Haiti’s time of desperate need, Royal Caribbean immediately pledged to donate at least $1 million in humanitarian relief the tally has already surpassed $2 million and missed not a single call at Labadee. The decision was not made lightly. “We knew there was always the possibility that not everyone would be happy with the decision,” says Royal Caribbean spokeswoman Cynthia Martinez. “We’ve had an almost 30-year relationship with Haiti, and we’ve been going to Labadee for almost 15 years. We wanted to go back to take relief supplies and also help with the long-term economy. We have 230 Haitian employees on the Labadee site, and there are 300 Haitians who have booths in the straw market or braid hair, so every time a ship calls it impacts more than 500 local Haitians.”

Still, Royal Caribbean wanted to make sure its efforts were welcome. “We needed to make sure Haiti was ready and willing for us to come back, and we wouldn’t come back until we heard something from them,” Martinez says. “They stressed how important it was for the recovery and economy for us to continue. And now, especially after this negative reaction, we’ve had a lot of letters of support from the Ministry of Tourism, President Clinton [now U.N. special envoy to Haiti] and local relief organizations.”

Since the earthquake, six Royal Caribbean International and Celebrity Cruises ships have called on Labadee and delivered more than 400 pallets of supplies water, rice, dried beans, powdered milk, canned goods, medical supplies, hygiene products and disinfectants. The supplies are a combination of donated items and goods purchased by Royal Caribbean. What’s more, all net revenue generated by the calls at Labadee will be donated to Haiti relief. The company also invited its passengers to donate to the relief effort through their onboard accounts. So far, guests have donated $170,000 to the organization Food for the Poor.

Royal Caribbean’s latest gesture is to assign a top executive with intimate knowledge of Haiti to work with Paul Farmer, the deputy U.N special envoy under Clinton. John Weis, Royal Caribbean’s associate vice president-private destinations, spent a lot of time working on Labadee’s recent enhancement and has since spearheaded the company’s relief efforts. Weis will work with Farmer for three months, while the cruise company pays his salary. “His first task is setting up logistics,” Martinez says. “He has contacts in Haiti and understands the country well. He will be a valuable asset.”

So what about the cruise passengersω Are they uneasy about getting off in Haitiω Martinez said the ship’s captain and cruise director make an announcement before every stop at Labadee to explain the situation and status of relief efforts. “Every single time, they get a standing ovation,” she says. “And just like all of us, our passengers have seen the coverage and want to do something to help – and they can. They know the proceeds of the call will be donated. And the straw market is doing very well and people aren’t haggling.” On average, 80 percent of the guests are getting off the ship at Labadee, which is not that far off the normal number.

I believe Royal Caribbean clearly made the right decision. Cancelling calls at Labadee would have only hurt Haiti when it needed help the most. Yes, on the surface it appears unseemly to have cruisers frolicking on a beach when 100 miles away a city is in ruins. But don’t forget that, shortly after 9/11 and Hurricane Katrina, officials were urging tourists to return to New York City and New Orleans. Haiti, considered the first- or second-poorest country in the Western Hemisphere, is hardly the tourism mecca that those two cities are, so it rightly should hang on to whatever visitor income it can muster especially now. Royal Caribbean Cruises Ltd. should not be criticized for its actions, but should be thanked and congratulated.

Theresa Norton Masek is editor-in-chief of Vacation Agent magazine, sister publication to TravelPulse.com, and a veteran cruise editor."

Monday, January 25, 2010

Fun and Free it Waikiki

Yes, Hawaii can be expensive to get to and to stay there but more and more of the islands are offering very reasonable or even FREE family oriented entertainment. Check out this article from the Seattle Times:

By Brian J. Cantwell
Seattle Times travel staff

Waikiki is one of Hawaii's busiest tourist areas, with luxury hotels edging miles of white-sand beach on the edge of downtown Honolulu. But it's easy to find low-cost or free fun around Waikiki. Among the options:
• Hula shows on the beach. Lots of Hawaiian hotels stage luaus that include hula, and you can pay a lot to see them. Or you can enjoy the free, authentic Hawaiian music and hula shows by some of Hawaii's finest dance troupes and performers Tuesdays, Thursdays, Saturdays and Sundays (weather permitting) at the Kuhio Beach Hula Mound, near the Duke Kahanamoku statue, beachside at Uluniu and Kalakaua avenues in Waikiki. Opens with traditional blowing of a conch shell. It's 6:30-7:30 p.m. most of the year, or 6-7 p.m. November through January. Seating on the grass; beach chairs, mats, etc., OK and cameras are welcome. For information, call 808-843-8002.
(get there early if you have little ones because the best seats in the front fill up fast. The Duke Kahanamoku statue is past the Hyatt but before the Resort Quest Beach Hotel right on the beach side of the promenade.
• Music and movies on the beach. "Sunset on the Beach" is a series of free movie nights, usually a couple nights a month, with a large screen set up on Queen's Beach in Waikiki. Live musical performances precede the 7 p.m. movies, and dinner is available from local food wagons. Check the schedule at www.sunsetonthebeach.net.
• Band concerts at the palace. The Royal Hawaiian Band, founded in 1836 by King Kamehameha III and claiming today to be the only full-time municipal band in the United States, gives free concerts at noon most Fridays on the lawn in front of 'Iolani Palace, the official residence of the Hawaiian Kingdom's last two monarchs — King Kalakaua, who built the palace in 1882, and his sister and successor, Queen Lili'uokalani. It's a short bus ride from Waikiki. More information: www.honolulu.gov/rhb.
• Tropical farmers market. Even if you don't spend a penny on fresh produce, flowers or breakfast from local vendors, the Saturday farmers market in the parking lot at Kapi'olani Community College, 4303 Diamond Head Road, is worth a wander to take in the sights, smells and spectacle. Instead of salmon and local apples like you'd find in Seattle, expect local papaya, fragrant white ginger flowers and apple bananas. Every Saturday, 7:30 to 11 a.m. Get there a half-hour before opening time, everyone else does. See www.hfbf.org/farmersMarket.shtml.
• A jungle hike. Hike to Manoa Falls, starting from a trailhead within a 20-minute drive of Waikiki, for a great (though muddy) introduction to wild Hawaiian forest — go ahead, call it jungle — complete with hanging vines and philodendron leaves the size of elephant ears. Two miles round trip. When we were there a couple of years ago, they were charging to park your car close to the entrance but there is free parking on the street below.
If you don't mind the $5 suggested donation, and you're a fan of long, quiet trails lined with exotic flowers that make the place like an open-air perfume factory, a wander around nearby Lyon Arboretum is well worth your time, too. See www.hawaii.edu/lyonarboretum.
• A free art museum. The Hawai'i State Art Museum, 250 S. Hotel St., across from 'Iolani Palace, presents a large collection of work by Hawaii artists. See http://hawaii.gov/sfca.
• Hula and ukulele lessons. Royal Hawaiian Center, 2201 Kalakaua Ave., one of Waikiki's main malls, offers free cultural enrichment alongside shopping at Cartier, Hermes and Ferragamo. See www.royalhawaiiancenter.com/hawaiian-heritage/cultural-classes for details.
• Friday fireworks. Hilton Hawaiian Village, 2005 Kalia Road, puts on a fireworks show every Friday night at 7:45. A poolside seat for the Rockin' Hawaiian Rainbow Revue, just before the show, is $15. But you can see the fireworks for free from the beach or most anywhere around Waikiki. Details: www.hiltonhawaiianvillage.com.

Friday, January 22, 2010

Conde Nast Gold List 2010

Every year Conde Naste comes out with their gold list of hotels, resorts and cruise ships that earn high marks. This is their 16th annual list. Take a look and see if your favorite hotels and cruise ships made it:

http://www.concierge.com/tools/travelawards/goldlist/2010

Again, in Kauai, the Grand Hyatt came out on top. In Maui, the Four Seasons, Grand Wailea, Hotel Hana and Fairmont Kea Lani made the top list. Of course in the Big Island, my 2 faves are top on the list with the Four Seasons and the Fairmont Orchid. In Ohau, the Halekalani, JW Marriott and the Kahala, made the grade.

Wednesday, January 20, 2010

Disney names new resort in Hawaii

Disney is moving along with its new resort in the great state of Hawaii.

Disney Names New Hawaiian Resort

Walt Disney Parks & Resorts announced the name of its new Hawaii resort, along with a new website for travel agents to visit to stay connected to the resort’s development. Reflecting the discovery, understanding and belonging of the culture, the resort will be called Aulani, a Disney Resort & Spa, Ko Olina, Hawaii. It is Disney’s first stand-alone family destination resort and it is scheduled to open in 2011.

“Once completed, the beautiful Aulani (pronounced “ow-lonee”) resort will be another unique Disney experience and one which surrounds clients in the lore of Hawaii and its rich stories,” said Randy A. Garfield, executive vice president of worldwide sales and travel operations for Walt Disney Parks & Resorts. “We anticipate opening sales for the resort in summer 2010, and we are kicking off our trade education program concurrent with this naming announcement. This promises to be an outstanding family experience, and one only Disney can deliver.”

“We want this resort destination to reflect the vibrant culture that surrounds it. The name ‘Aulani’ expresses a connection to tradition and deep story-telling -- and its roots are in this land right here,” said Joe Rohde, senior vice president, creative for Walt Disney Imagineering. “We’re so grateful to the local Hawaiians who led us to the discovery of this name, and our goal is to live up to its meaning.” Rohde noted that Aulani means “the place that speaks for the great ones” or “the place that speaks with deep messages.”

Near historical sites on the western side of Oahu, Aulani will be located on 21 acres of oceanfront property in the Ko Olina Resort & Marina development. The resort is planned to have 360 hotel rooms and 481 two-bedroom equivalent Disney Vacation Club villas. Design plans call for amenities to engage every member of the family, a hallmark of a Disney vacation. Among the recreational highlights planned for the resort are pools and sunset-facing hot tubs, a snorkeling lagoon, a variety of Kids Club and other play programs for children, and a river, suitable for tube floating, running through a specially created volcanic outcropping. The resort will also include an 18,000-square-foot spa that will provide a tranquil escape for adult guests to enjoy. Also nearby are a golf course and marina. The resort, built adjacent to a crystal blue lagoon and a white-sand beach, will also have two restaurants and generous ballroom, meeting space and event lawns.

“Disney is known for providing clients with immersive and transformational vacation experiences, and soon we can offer those experiences with the combined beauty and culture of Hawaii.”

For more information on the new Disney resort in Hawaii or any other Hawaiian vacation, please contact mindy@myvacationlady.com

Monday, January 18, 2010

Royal Caribbean Sets Plan for Haiti Humanitarian Relief

Published on: January 18, 2010

Royal Caribbean Cruises Ltd. (RCCL), following up on measures announced by Royal Caribbean International President Adam Goldstein on Thursday, revealed plans to provide at least $1 million in humanitarian relief to Haiti in response to the catastrophic earthquake in Port-Au-Prince.

Royal Caribbean one of Haiti’s largest foreign investors for almost 30 years, said it will be partnering with charitable organizations – such as Food for the Poor, Pan American Development Foundation and the Solano Foundation, the company’s foundation in Haiti, to provide additional assistance to the people of Haiti. Royal Caribbean will also be delivering much needed goods and supplies to Haiti via their cruise ships.

“The effect of the earthquake on Haiti has been catastrophic, leaving the country in need of not only immediate support, but assistance in their long-term recovery,” said Richard Fain, chairman and chief executive officer of RCCL. “Royal Caribbean wants to do its part to help out not only the general response, but also our hundreds of Haitian employees and their families through this disaster. In addition to our financial contribution, Royal Caribbean will continue to provide economic support through the continuous business we bring to Labadee.”

Leslie Voltaire, special envoy of the government of Haiti to the United Nations, said: “Given the terrible economic and social challenges we now face in Haiti, we welcome the continuation of the positive economic benefits that the cruise ship calls to Labadee contribute to our country.”

Royal Caribbean’s Independence of the Seas is making a call Jan. 15 at Labadee, Haiti, the company’s private island destination, to deliver supplies for Haitii. The supplies were loaded on the ship during its call in San Juan, Puerto Rico, and include items such as rice, dried beans, powdered milk, water and canned goods. In addition, 100 percent of the company’s net revenue from Labadee will be contributed to the relief effort.

In the next two weeks, the following ships are scheduled to call on Labadee with additional supplies: Navigator of the Seas on Monday, Jan. 18; Liberty of the Seas on Tuesday, Jan. 19; and Celebrity Solstice on Friday, Jan. 22. When the supplies arrive in Labadee, they will be transported to an offsite location to be distributed by Food for the Poor, a long time partner of Royal Caribbean in Haiti.

In addition to working with Food for the Poor to distribute relief supplies, guests sailing onboard Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises will be able to make a donation to Food for the Poor’s Haiti Relief Fund, via a charge to their onboard account. Guests who would like to contribute immediately can visit www.foodforthepoor.org/royalcaribbean to make a donation. Royal Caribbean also plans to use a portion of the $1 million donation to augment the company’s Crew Relief Fund, which can be drawn on by any of the company’s more than 200 Haitian crew members for assistance, as well as to match employee contributions to the partner organizations. As the initial response effort gives way to the long-term recovery effort, Royal Caribbean said it will consider further support efforts.

Friday, January 15, 2010

Hungry (and wealthy) try these meals...

Thought this article might be of interest to those who are feeling rich and want to try one of the most extravagant meals in the world.

World’s most extravagant meals
http://www.msnbc.msn.com/id/34277062/ns/travel-luxury/

I would probably pass on the $8000 burger but dinner in a hot air balloon sounds like fun to me!

Wednesday, January 13, 2010

Diamond Head Crater in Waikiki

Here are some tips on Diamond Head Crater and Hiking to the top from the sales director of the Oahu Tourism Board:

DIAMOND HEAD HIKE

Hawaiian place name: Lē`ahi

To gain a perspective of Oahu’s geology, plan an early morning hike to the top of Diamond Head
 An extinct volcanic tuff cone and National Landmark.
 One of the most widely recognized hikes on Oahu
 Once at the top, enjoy a panoramic view that extends over half of the island.
 Open 6am-6pm
 $1 admission
 Steep paved trail
 The tuff cone crater is 760 feet hike, 2/3 of a mile wide and consists of 729 acres
 .7 mile hike to the top
 Two sets of stairs: one with 99 steps and the 2nd with 76
 225-foot unlit tunnel (bring a flash light)or walk around the crater (four-miles, taking two hours)

Insider Tip: Best at sunrise (thanks to cooler morning temperatures)
Great whale-watching for a $1 admission!

You will get some fabulous views from the top of the crater so make the effort to go to the top. Don't forget to bring water with you and wear sneakers of good walking shoes. This is not a trip to make in flip flops.

For planning your vacation to Hawaii, contact a Hawaii Destination Specialist at
mindy@myvacationlady.com

Aloha!

Monday, January 11, 2010

Tips for packing for a cold weather vacation

For many travelers, winter means finding a way to pack bulky clothes, puffy jackets, and all the necessary cold-weather accessories into a bag. Instead of stomping on your luggage or sitting on it for hours, waiting for the clothes to magically compact themselves, follow these basic tips for easier, hassle-free packing.
You may even find yourself able to fit everything in a carry-on bag, saving yourself from checked-bag fees and the possibility of the airlines losing your luggage.


Think layers
Cold weather doesn't necessarily mean you have to pack lots of bulky clothing or invest in expensive coats and sweaters. Those who spend a lot of time outdoors know the most effective way to trap body heat is to wear several thin layers of clothing.
Your first layer should be loose-fitting and preferably not cotton, as it traps moisture and doesn't keep you warm. Polyester, wool, or silk are good first-layer choices. Fleece and wool make solid second layers and your final layer should be a waterproof or wind-resistant jacket. Dressing in layers makes it easy to control your temperature as you move outside to inside and vice versa.

Pack items that perform double-duty
Going neutral with larger items like sweaters and coats will allow you to use them several times. If you're planning on spending most of your time indoors, you don't have to worry that you're wearing the same sweater every day, as you'll probably end up removing that layer once you're inside. Scarves not only keep you warm, but offer an easy way to dress up and add color to an outfit. You can also use them as a small blanket on the plane. Save color for items that take up less space, like your first-layer, lightweight shirts.

Strategically pack your bag
Bundle your clothing by placing smaller items on top of the bulkiest ones and rolling them together. Rolling saves space and can help items from getting completely wrinkled. Packing thinner clothing that you can layer gives you more room to take a variety of options, rather than just a couple of thick sweaters.

Don't forget items that cover your extremities!
Use the space inside your packed shoes to store rolled-up socks and other small items. Wool or polyester blend socks are essential. A hat and gloves also offer a lot of warmth and can fit in your jacket pockets. These items don't take up much space, but they'll prevent heat from easily escaping and keep you toasty whenever you have to venture outside.

Invest in space-saving bags
If you have to take bulky clothing along, these plastic bags are inexpensive, reusable, and can immensely reduce the volume of your belongings by pushing all of the air out of the bag. This means you'll spend less time figuring out how to get your suitcase to close and more time figuring out what you can fit in all your extra space. These bags work best when wrinkling isn't an issue, as with sweaters, jackets, and fleece. The plastic also offers protection from any liquids you don't want landing on your clothes. A three-piece travel bag set costs around $10.

Wear your bulkiest (and heaviest) clothes onboard
Whether or not it's cold where you're departing from, it may be so where you're landing. By wearing your jacket and boots onboard, you'll free up loads of room in your bags for other items. You can also stuff mittens, a scarf, and a hat in the pockets of your jacket. Don't worry about roasting like a rotisserie chicken, you can always take your coat off once you're in your seat.

Consider shipping ski equipment and holiday gifts
For those traveling during the holidays, gift cards make easily transportable presents, but if you have larger items, you may want to consider shipping them via UPS, FedEx, the USPS, or another carrier. Skiers should also consider renting equipment from a local ski shop at their destination; it's a great way to avoid packing or shipping items and gives you the chance to test out the latest models.

As you pack, keep these ideas in mind, but don't be afraid to get creative and remember you can usually find someplace to wash your clothes, even if it's a hotel sink.

If you happen to be traveling with several companions on a United flight, look into the airline's $249 annual baggage subscription that allows up to eight people to check two bags each.

Safe travels! With winter travel delays, it is always a good idea to take out travel insurance to protect yourself against unforeseen expenses of additional hotel nights and more if your flights are cancelled due to the weather.

Friday, January 8, 2010

Lots of things are going on in Hawaii....

Lots are going on in the Hawaiian Islands


Battleship Missouri Memorial
In ship-shape, following three months and $18 million worth of maintenance and preservation work, the attraction at Oahu’s Pearl Harbor will once again welcome visitors beginning Jan. 29. The ship is getting a fresh coat of paint, better signage, custom-designed tenting and new onboard restroom facilities. The cost of its tours will now be included in the price of admission, rather than offered for an additional fee. Coming up in September 2010 is a week of activities honoring the commemoration of the 65th anniversary of the end of World War II.

Hawaii Island Retreat at Ahu Pohaku Hoomaluhia
Open since March 2009, this 50-acre, eco-friendly boutique hotel on Hawaii’s Big Island already features an eight-room lodge, five yurt-style bungalows and an infinity pool. At the end of January, it will debut its spa, including a therapeutic Jacuzzi, men’s and women’s locker rooms, a sauna, a relaxation lounge, a retail shop, fitness equipment, outdoor massage gazebos, two wet treatment and facial rooms, a manicure and pedicure station and poolside pavilion for group meetings and classes. In the future, the oceanfront North Kohala retreat will add a Watsu pool for in-water massages.

Honua Kai Resort and Spa
In northwest Maui, Honua Kai completed construction of the second of its two towers on Dec. 7, two months ahead of schedule. Called Konea, the new tower offers an additional 310 guest suites — for a total of 628 units — and a network of swimming pools. In 2010, an intimate indoor cafe-style restaurant and a 7,000-square-foot spa will open in the Konea tower. General manager Ed Sowers called the all-suite property “a unique alternative to the typical resort experience on Maui.” Its 50 Percent Off special will continue through Jan. 31, with rates from $200 per night.

Mauna Lani Bay Hotel and Bungalows
This past September, this landmark hotel on Hawaii’s Big Island began a renovation project to upgrade its public areas, restaurants, guestrooms and suites. Enhancements are continuing into early 2010, when the accommodations will be refreshed with new soft goods. According to hotel spokeswoman Susan Bredo, the overall design incorporates a Hawaiian sense of place in keeping with the spirit of Mauna Lani, notable for its culturally and historically rich location on the Kohala Coast.

Poipu Bay Golf Course
Hugging Kauai’s south shore, this seaside course will undergo a renovation of its greens beginning in April 2010, with a reopening planned for the end of the year. The project includes a complete overhaul of the course, so that it requires less fertilizer, less water and fewer herbicides. Poipu Bay director of golf Craig Sasada said the end result will provide a more consistent and faster putting surface for guests. Flanking the Grand Hyatt Kauai Resort and Spa, the course gained international recognition by hosting the PGA Grand Slam of Golf from 1994-2006.

Makai Golf Club at the Princeville
Makai Golf Club, the 27-hole north Kauai course, will reopen on Jan. 16, 2010, after extensive renovations at the hands of its original architect Robert Trent Jones Jr. Highlights of the project include installing eco-friendly seashore paspalum turf on tees, fairways and greens; lengthening the course; adding strategic new bunkers; and crafting an enhanced practice area. Part of the St. Regis Princeville Resort, the course also boasts a new Web site where clients can book tee times.

Trump International Hotel Waikiki Beach Walk
The new Oahu luxury hotel will celebrate its grand opening on Jan. 12. During the coming year, it will launch monthly wine tastings and drink specials, and it will introduce live jazz on Friday and Saturday evenings. Watch for the debut of the resort’s Hawaiian Culture program featuring interactive activities designed to teach guests about the local history, language and traditions. Already open on-property are BLT Steak — famed chef Laurent Tourondel’s first restaurant in Hawaii — as well as a lobby bar and spa.

As a Hawaii Destination Specialist, I can certainly help with planning your next vacation to Hawaii. Ask me about my free concierge service included in most Hawaii reservations. Contact me at mindy@myvacationlady.com

Wednesday, January 6, 2010

Comparing Apples to Apples

Yesterday, one of my colleagues had to tell a client that she would no longer help her plan her honeymoon due to the bride’s perceptions and unrealistic expectations.

What happened- bride (B) contacted my colleague (TA) to help her plan a honeymoon to Greece. Based on a lengthy consultation, TA created a honeymoon package that fit all of the bride’s needs, desires and requests. TA had the package on hold with a travel supplier that visits Greece every year to check out the hotels they offer, to maintain relationships with the hoteliers and to ensure the best properties for their clients. I have personally used this travel supplier and was amazed at their knowledge and professionalism.

The package included 4-5 star hotels in Athens, Santorini and Mykonos with private transfers from the airports and ferry piers, transportation between each island via plane or ferry, breakfast daily at the hotels, a few excursions (based on the couple’s interests), taxes and the international airfare. This package was a seamless package—the couple didn’t have to worry about a thing since there is also a local company that helps out on site, in case of any questions or issues.

The bride wanted a breakdown of each individual component (which TA could not supply, since we, as travel agents, are not given that either). Why did she want the breakdown- so she could take the TA’s itinerary and price it on the big online agencies.

She came back to my colleague complaining that TA’s pricing was $619 more than a big online travel agency. What B didn’t understand was that she wasn’t comparing apples to apples.

The itinerary she found online didn’t include private transfers, didn’t include any of the tours/excursions and didn’t even include the same room categories. B insisted that TA was trying to rip her off and wanted TA to match the online agency’s pricing.

Can you get a cheaper price by shopping online? Sometimes you can but check to make sure that you are getting exactly the same packages with the same type of 24/7 support in case of an issue. In this case the bride was not getting the same package from her online search.

Did she understand what the value is of private transfers and a local ground support team?
Did she understand that the excursion and tours were included in the package from the travel agent?
Did she understand that the rooms listed on the online agency were the entry level rooms and not the same category of room TA was offering?

The answers to these questions were probably no in each instance. She just saw a difference of $619 and thought that she could do better by booking it herself.

I know that my colleague is a professional and will do a great job to create a honeymoon package for her clients because that is all she does. Was she ripping off her client? Absolutely not- she was offering more value for the client than the online agency was by including more options that the client expressed an interest in. Could my colleague have reduced the prices to match the online agency? I’m sure that by taking off the private transfers and changing them to a shared shuttle van (stopping at multiple hotels along the way), removing the excursions and reducing the room categories to the entry level rooms, TA could have gotten a lower price. Is that what the bride would have been happy with for her honeymoon? Probably not.

I understand that we are all looking for the best bang for our buck but please make sure that you are comparing apples to apples. Just because it appears to be the same- doesn’t mean it is.

Saturday, January 2, 2010

Using your cell phone overseas

With so many questions from clients about the cheapest way to make calls while overseas (whether in Europe, the Caribbean or Mexico), I thought this article might be of interest. Of course, always call your cell phone provider to make sure that your phone will be compatible with the cell phone service available at your destination and make sure you understand the charges and fees.


Call of the World: Phone From Abroad
By AMANDA C. KOOSER, AOL SMALL BUSINESS
Posted: 2009-12-10 16:09:45


Mobile phone plans aren't known for their clarity of terms. Many a road warrior has returned from a triumphant business trip abroad only to find a monster of a cell phone bill loaded to the gills with international roaming and data charges. Before you step on the plane, make sure you have your mobile ducks in a row.

World Warrior
Frequent travelers abroad aren't going to want to mess with rental phones, separate phone numbers or other workarounds. It's all about putting your U.S. cell phone to work internationally so you don't have to worry about anything except packing your phone and remembering your charger (with international adapters).
If you are already on a GSM carrier, you're likely good to go to most countries with your current phone. Just drop by the Web site or call customer service to add on an international package. Be mindful that rates can add up. For example, placing and receiving calls in the United Kingdom will generally cost 99 cents to $1.29 per minute. Data plans are extra, but an absolute must if you plan on giving your smartphone a workout overseas.

Carriers like Verizon run on CDMA networks. Your existing phone should work in places like Mexico, Vietnam and Thailand. Most of Europe is hooked up with GSM, but that doesn't mean you're out of luck. You can get around this by choosing a world phone that includes GSM. The Blackberry Storm2 9550 and the HTC Touch Pro2 are a couple of Verizon options. After getting your phone squared away, you pay a monthly fee with per-minute rates that vary by destination.

Infrequent FlyerIf international travel is just an occasional feature of your business life, you can still choose to activate and deactivate a world calling plan as needed. Or you can opt for another approach. International cell phone rentals have been around for awhile, but you can pick up a permanent international phone through Mobal (http://www.mobal.com). $49 gets you a basic GSM phone that works in 150 countries. You keep your assigned phone number and the phone for use whenever you travel. Going back to the UK example, incoming calls from the UK are free, calls out to the UK cost $1.50 per minute and calls back to the U.S. cost $1.95 per minute. There are no monthly fees.

Budget Buster
If you are really looking to squeeze by on the cheap with international calling and don't mind dealing with some potential drawbacks, you might want to heed the siren call of internet calling. Skype is the big player in this field for quick and easy access. As usual, Skype to Skype calls are free, but you're not tied into only calling other Skype users. Pay in advance for Skype credit, and calls to many destinations squeak in at the low rate of $0.021 per minute regardless of where you are in the world. You'll need to have Skype loaded up on your laptop or smartphone and access to a strong wireless internet signal. If you want your colleagues and clients to be able to reach you back without having Skype themselves, you'll need to invest in a SkypeIn number at the rate of $60 per year.