Tuesday, November 25, 2008

Celebrity Returns to Bermuda!

“Celebrity has a long and positive history with the beautiful island of Bermuda, and we’re thrilled to respond to demand that we return, from our longtime guests and travel agent partners alike,” said Celebrity’s President & CEO Dan Hanrahan.

On April 17, 2010, Celebrity Summit will reposition from San Juan to Cape Liberty (Bayonne), New Jersey, to present a series of 7-night roundtrip Bermuda itineraries. The ship will dock at King’s Wharf, also known as the Royal Naval Dockyard.
“Travelers and travel agents have spoken, and they say they want Bermuda and Celebrity reunited," said Bermuda Premier Dr. Ewart F. Brown, also Minister of Tourism and Transport. "I am pleased to say that we have delivered. Guests on the Bermuda-bound Celebrity Summit are in for a spectacular vacation experience both on land and at sea come April 2010.”

In July 2010, Celebrity Summit’s new Bermuda sailings will alternate with 7-night Canada/New England cruises. Full deployment details for both destinations will be announced when bookings open in 2009.
Celebrity Cruises’ most recent season in Bermuda ended in October 2006, with the line’s former Celebrity Zenith.

This is a major plus for the NY/NJ market. The Summit (sister ship to the Millenium, Constellation and Infinity) will bring the inventory and the balconies that are so in demand for Bermuda sailings! I'm excited to hear the great news. Bermuda and Celebrity have always been a great team.

Sunday, November 23, 2008

Travel agent review of the Celebrity Constellation

The best advice that I can give any client is to fly out the day ahead of the cruise. We had a mid afternoon flight from EWR to FLL on Jet Blue. Love the blue potato chips, wider seats and the TV screens. We landed in Fort Lauderdale around 4:30pm. By 5:30 pm, we were at our hotel for the evening.

We booked the Courtyard by Marriott in Dania Beach. Nice and clean. They offer a free shuttle from the airport and to the cruise port plus free internet. This was the first hotel that actually asked for my AAA card so if you are planning on going to this hotel, please make sure you bring it. There is a seafood restaurant across the parking lot from the hotel, otherwise there is nothing nearby. They do have a breakfast area which I was under the impression was free but it was actually up to $10 pp for a hot and cold breakfast buffet. We signed up for the 11am shuttle to the cruise pier and they loaded the bus and the accompanying luggage trailer by ship to make it easy for unloading. Within ½ hour, we were at the ship.

Embarkation:
Getting on the ship was pretty uneventful. There were lots of ships in port including the brand new Solstice. We arrived at port before noon and had no long lines or issues getting on. I did hear grumbling from some other guests about the horrendous lines around 1pm and later.

Cabin:
The cabins were not supposed to be ready until 1 pm but ours was so we went right up and dropped off our carry on luggage. Category 2C -cabin 6057, a little bit forward. Decent sized with a nice balcony but every time I unpack, I realize how small these cabins are. I might have to upgrade to a suite at some point. There is ample drawer and closet space but the night stand drawers were hard to open. There is a stocked mini bar in the room which can be locked and there was a $19 bottle of wine sitting on the desk for sale, which we put away.

The Constellation is a few years old now and is in great shape but there are little things in the cabin that would make it better. Larger, flat screen TV would be nice. Shower with a door not curtain. They had nice in room bathroom amenities but no shower gel. They do have separate shampoo and conditioner which is always appreciated since days at sea really dry out your hair. The wall hair dryer is from the old days and is in the bathroom. There is only 1 place to dry your hair- standing up in the steamy bathroom.

There was an issue with the cleanliness of the bathroom upon arrival. It was taken care of relatively quickly. There was an imprint burn of an iron on the bed spread. The carpet near the balcony door was dirty (could have used a steaming). None of these took away from our cruise experience.

Ok, now let’s talk bedding. We were in a standard balcony so we didn’t get a pillow menu but I am a bed snob. My bed at home is a very soft pillow top. I have severe back problems and sleep well on soft mattresses. The mattress in the Courtyard hotel was much better than the one in our cabin. Yes, there is European bedding covering the very hard mattress. I did ask for a mattress topper and received it but even my husband, who can sleep on anything, is complaining that this mattress it hard.

In all, the cabin was kept clean. I heard that the ship is going into dry dock in April of 2009 and, hopefully, the soft goods, etc will be upgraded. Ice was replaced 2x daily. Extra towels were always put in the cabin, per my request. No complaints with the cabin steward or his assistant after the first issue.

Food:
Food is always a big deal on ships and we have always loved Celebrity’s food. We haven’t sailed Celebrity in a few years and I noticed a good number of differences.

• Portion sizes seemed to be a bit smaller- but you can always ask for more
• There were only 3 specialty desserts listed daily instead of 6
• You had to ask for fresh pepper- it wasn’t brought around automatically
• Escargot was no longer on the “always available” menu (per Olman, our waiter, shrimp cocktail was also removed but was brought back due to an uproar from the guests)
• Fresh berries required a 24 hour notice. When I asked for them for dessert, Olman said that he would see what he could do. The next evening, our table mates had escargot for an appetizer and I had my berries for dessert. Olman’s motto was to under promise and over deliver- A good motto for a waiter working on tips!
• The fried potato baskets were no where to be found. This was always a big part of the Celebrity dinner presentation.

Now for the food- in general, quality has remained the same There were a couple of choices that I didn’t love but it was my fault for ordering fish (which I am not a big fan of) in the attempt of starting off the cruise on a healthy start. There were multiple entrees that I would have chosen each night at dinner, as well as appetizers, soups and salads. My husband is a fan of Celebrity’s cold soup and had a different one each night. On our 11 night cruise, the menu did not repeat itself which again was nice.

We split breakfast between the dining room and buffet and they were equally good. Table mates of ours said that the eggs benedict were wonderful. Again, in and attempt to eat healthy, my breakfasts primarily consisted of oatmeal and fruit. I did have an omelet, frittata and the waffles. All were good.

In lieu of a midnight buffet, there was a brunch set up from 10am – 1pm on a sea day. There were a couple of nice ice sculptures, some beautifully decorated trays, and all the breakfast and lunch offerings you could want, including a pancake station. I asked for chocolate chip pancakes. There were no chocolate chips to be found. The pancake maker looked at the main chef, who picked up his cell phone and within 5 minutes 2 huge bowls of chocolate chips appeared. Now that is what Celebrity is all about.

Lunch at the buffet was a good selection of hot stations, carvings, salads, freshly made pasta – prepared in front of you with the ingredients and sauce of your choice, pizza, sandwiches and paninis. The Asian station was not particularly to my liking but there were so many other options, it wasn’t an issue. Burgers, franks and tacos were available poolside daily as well as a light menu at the AquaSpa CafĂ© during limited hours.

Fellow Cruisers:
This was where the cruise was very different from most of the Caribbean cruises that we have taken.
There were many more non Americans on this cruise- over 400 Canadians, over 250 British plus a good amount from Germany, other European countries, as well as a large number of Spanish speaking guests. Seemed to be about a mix of 60% Americans and 40% non Americans.

Our table makes were a nice mix. Steve and Kathy are from England. Elena and Nils and Maryann and Ken were traveling together from New England and a young Mexican honeymoon couple was placed at our table as well. It was unfortunate since they were sitting with people their parents‘ ages and they spoke little English.

This would have been a great honeymoon cruise since it left on Monday and lots of days at sea to relax, but I would say the average age was between 50 and 70 (probably skewing up closer to 70 than to 50).
There were a few kids on board- mostly younger with parents and grandparents. There were a couple of honeymooners. The guests were primarily white with a few black guests, a few Indian and Asian guests and a number of Latino guests.

On Board Activities:

Mindy= Sushi chef. Yes, you heard it here. If the travel business slows down, I will be looking for a job as a sushi chef. I made a California roll and something else (not a clue) but it was fun and I have pictures because I know no one will believe me.

Although there were full agendas of activities, many were not well attended. The poolside games got cancelled because of no participants. There were trivia games, name that tune, bingo (of course), computer classes, cooking demos and more. Since this was a long cruise, and the age of the guests was on the older side, I wasn’t expecting a loud and exciting atmosphere. It was quiet and relaxing and just what we needed.

Art Auctions were a big thing, as was acupuncture. The spa seemed pretty busy, as was the fitness center. The shops had the usual assortment of jewelry, clothes and gifts. We browsed through at the beginning of the cruise and didn’t go back- even for the sales. We weren’t looking to shop on this cruise.

Dress Code:
Well, the fashion police were not out in force. Even on formal night, the attire ranged from Tuxedos and dinner jackets to tuxedo shirts, bow ties and no jackets, to sport jackets and the entire gamut. Celebrity is trying to maintain a dress code but it seems that neat goes more than dressy. It seemed that the Americans were the ones who were more casual than the non-Americans. The smart casual nights have really toned down. It is now- long pants for men- without rips or holes- so basically, jeans are ok for dinner. We did see men wearing sneakers for dinner as well.

Evening Entertainment:
One complaint here was that a number of the shows were before the late dining. We specifically take the late dining so that we can relax before going to dinner. The best entertainment was the comedian and magician/comic. The production shows were good although we only saw 2 of the 3. They had a few solo acts including members of the singers and dancers, orchestra and a very good pianist-who was quite the showman.

The casino was smoky in the evening so I rarely ventured in. It was crowded during sea days and every evening. They did have $3 blackjack tables as well as $.25 slot machines and those were always busy.

Perry Grant is a singer/comedian/all around entertainer who draws a huge crowd nightly in Michaels Club.
There is usually standing room only. Apparently he has been on the Constellation for years and still draws them in. One evening he appeared with the orchestra in the Rendezvous Lounge and there was still standing room only. He could fill the theatre with out difficulty.

The lounges were busy each evening with different acts.

Ocean Liners- Specialty Restaurant:
Price tag is $30 per person or $27 per person for a more limited menu but paired with wine for every course – at an additional $31 pp. We chose the standard menu. The food and service was sensational. It was a 2.5 hours dinner and worth every penny. I had sea bass and my husband had a scallops and lobster main course. We started with lobster bisque, lobster and vegetable salad and ended with a fruit and cheese plate and dessert. Definitely a must do.

Ports of Call:

GRAND CAYMAN: Always beautiful and even though a hurricane passed through last week, you would never know it. Since we had already been there, we decided to visit some hotels. We saw the Ritz Carlton (my favorite), the Westin, Sunshine Suites, Grand Cayman Beach Resort and stopped into the Marriott. We walked miles along 7 mile beach and there is good reason that it is listed as one of the best beaches in the world.

CARTEGENA, COLUMBIA: This was a new port of call for us. We decided to take an excursion through the cruise line and chose the Deluxe City Tour with Fortress. The tour took us to both old and new Cartegena, into the Inquisition Palace, San Pedro Museum and a long visit (and climb) up to the top of the fortress, with panoramic views of the city. The tour included 2 shopping stops, both of which I could have done without but my main issue were the massive amounts of street vendors and beggars. I would recommend a tour if you are visiting Cartegena instead of wandering around on your own.

CRISTOBAL PIER/COLON, PANAMA: Directly outside the ship is a newly built cruise terminal with shops, restaurants and more that lead to a huge parking garage for the tour busses. We took the Panama Canal Tour which went through 3 of the 4 locks. Unfortunately, we had the bad luck to get a very bad tour guide. She was new to Panama (recently moved from India), spoke with a very heavy accent and was very difficult to understand and was very unknowledgeable about history and culture of Panama. She also repeated herself several times and said some outright offensive remarks to many on the tour. The boat was too small for the group, with bathroom facilities down a very steep set of stairs. Many times the toilets clogged causing quite a problem with the 70+ passengers. The only bright part of the tour was the other tour guide, Roberto, was very knowledgeable and repeated what he had told the people on his bus. We got to go through 3 locks. It rained during a good portion of the trip which did dampen things a bit but our main purpose was to go through the locks. We, and many other guests, filed complaints about the tour guide and the boat and were given a 25% refund on the tour which I did think was fair.

PUERTO LIMON, COSTA RICA- Our favorite port of call. We took the Costa Rica Favorites tour and loved it. We started with a tour of the canals and our guides had eagle eyes spotting monkeys, sloths, iguanas and birds of all kinds. Our group was too large to fit on one canal boat so we took the small boat and were glad we did since we really were able to see quite a bit more than those on the larger boat. From the cruise, we took another 1+ hour bus ride through the banana and pineapple plantations to the aerial tram. It started pouring during the ride over and the Aerial Tram company made a fortune selling ponchos to us for $10 each. If you are going to take this tour, bring a poncho with you. The lunch provided was good and the tram was about a 1 hour tour over the tree tops. We saw some birds but not much else in terms of wildlife. The foliage was gorgeous. Took an optional ½ hour walk to see some more and the guide was thrilled to point out tarantula, ant and bat nests. Interesting and again, beautiful foliage. By the way, it stopped raining as soon as we got to the tram so we have 2 very expensive rain ponchos.

COZUMEL- Been there done it, so I made arrangements to see 4 different hotels. I rarely sell Cozumel since the airlift from the east coast is not great. We saw the Presidente, the Occidental Grand, the Iberostar and the Cozumel Palace. This port came after a day of very high winds and rough seas. Unfortunately for many of the guests who booked water based excursions, they were cancelled due to the rough seas. Cozumel has some of the most beautiful beaches and great snorkeling and diving but the seas were just too rough to go in the water.

Noro virus- About ½ way through the cruise, we were under high alert for the gastro intestinal virus. Some passengers had fallen ill. The ship went into extra cleaning protection mode. Passengers who were ill were quarantined to their cabin for 48 hours. They were brought water and Gatorade every couple of hours. Their cabin mates also were required to stay in the cabins. The rest of the guests were required to Purell their hands at each dining venue. We were no longer allowed to get our own drinks, handle any condiments or anything at the buffet lines. Some guests became quite nasty about the inconveniences but I’m sure they would be the first to complain if they got sick.

Please realize that this stomach virus is not unique to cruise ships. This is the same stomach virus that hits almost every child in the classroom and can be found in resorts, office buildings, and any other public place. It will typically start when a guest boards the ship not feeling terribly well but is not going to cancel their cruise just because they are not feeling 100% well, or they many not even know they are sick until a day or 2 into the ship. If they don’t wash their hands well, they can pass on the germs every time they touch a hand railing, door knob, a chair or elevator button. This is the time of year when many people get this virus at home as well so please don’t think of this as a cruise ship illness. Just be diligent about washing your hands and using the Purell dispensers all over the ship.

Disembarkation- relatively uneventful. We left our carry on luggage in the cabin and headed to the dining room for breakfast. We needed to vacate the cabin by 8:30am and were told to report to the theatre. Our tag # was called by 9:20am and were actually off the ship and getting on to a shuttle before 10am. We were back at the Fort Lauderdale airport by 10:30 am.

Overall impression: In general, we really enjoyed the cruise and the itinerary. We were very happy with the food and service. I would have no qualms recommending the ship to my clients as long as they realized that this is not a party ship. The longer cruises typically have older passengers so this is not going to be a ship that young party goers would necessarily enjoy. I have seen a couple of cost saving measures that Celebrity has put in place but that is understandable in this economy. I did miss the cold cloths upon returning to the ship after a shore excursion. We had it in Grand Cayman but didn’t see it in the other ports. The Constellation is always ranked among the top 10 large ships by Conde Nast and I can see why.

I look forward to my next Celebrity cruise.

Monday, November 17, 2008

Greetings from the Celebrity Constellation

Now I fully understand why this ship is always on the Conde Nast top 10 large cruise ships. The ship is fabulous. Food is great. Staff is wonderful. We are having a great time and I will have a full review on it when we return.

Yesterday, we went thru the locks of the Panama Canal. What an experience!
Today we are taking an arial tram and then cruising the Torgugoa River in Costa Rica.

Clothes are already snug. Having a great time. Met some wonderful fellow guests.

Back in my office on 11/24.

Monday, November 10, 2008

Celebrity Constellation Here We Come

Everyone thinks that Travel Agents travel for free but if we really want something specific, we need to book far in advance and pay the same rates as our clients do.

My husband has wanted to see the Panama Canal for years, so this is his year!

We embark on the Celebrity Constellation today enroute to Grand Cayman, Cartegena, Panama, Costa Rica and Cozumel with 5 days at sea.

Yes, I will try to learn to relax. Yes, I have my laptop with me for days that I can't stay away from typing up a storm.

More importantantly, I am not going to gain 10 lbs on this cruise, I am going to walk daily, I am going to relax by the pool, I'm going to check out the spa and I am going to have a wonderful vacation. (that is- if I don't throw my husband overboard before the end of the cruise:)

Check back for more updates on this Conde Nast Award Winning Cruise Ship.