Saturday, October 13, 2007

Another lost luggage story

I got an email from a honeymoon client on Tuesday. They had left Monday morning for 1 week at the Excellence Riviera Cancun. They booked a great room- honeymoon suite with the Excellence Club Concierge Service.

The email started out:

ONE WORD TO DESCRIBE THIS RESORT.....AMAZING!!!!!!!!!!!! THE ROOM WAS UPGRADED FOR US TO THE PRESIDENTIAL SUITE.....IT HAS THREE TERRACES!........TWO FULL BATHS, A KITCHEN, DINING ROOM......SWIM UP.....AND SO MUCH MORE.....THE EXCELLENCE CLUB IS WELL WORTH THE EXTRAS!!! WE ARE ACTUALLY WANT TO PLAN THIS FOR OUR ANNIVERSARY THE SAME WAY NEXT YEAR...

Then it continued:
ONE SOUR NOTE THAT I NEED YOUR HELP ON.....THE AIRLINE SEEMED TO HAVE LOST ONE OF OUR BAGS.......THE PART THAT IS THE MOST STRESSING IS THAT IT HAD MY 6 PERSCRIPTIONS AS WELL AS MY PERSCRIPTION GLASSES IN THERE ALONG WITH ALL OUR NECESSARY TOILTERIES IN THEM.........WITH ALL PERSCRIPTIONS AND MY GLASSES NOT TO MENTION THE OTHER ITEMS THE CONTENTS ARE WORTH AT LEAST $1500!.....I AM SOOO WORRIED SINCE MY MEDICINE IS IN THERE AND I AM IN DIRE NEED OF TAKING THEM......

Thank goodness, the suitcase showed up at the resort on Tuesday afternoon. Luckily, they took insurance so they can get some money back for the luggage delay since they spent about $100 buying toiletries at the resort.

PLEASE, PLEASE, PLEASE
when you are traveling, pack your medication and other necessities in a carry on bag. Even if you only take 2-3 days worth of medication on board with you and pack the rest, it would have helped in this situation.

The TSA regulations are 1 quart sized zip lock bag per person with up to 3 oz each of liquids or gels. It does not have regulations about pills or medication like that.

If you have questions about that, please give me a call and we can review what you can pack according to the individual airlines.

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