Thursday, March 13, 2008

Royal Caribbean to Refund Fuel Surcharges

ROYAL CARIBBEAN CRUISES LTD. VOLUNTARILY
REVISES FUEL SUPPLEMENT
MIAMI – March 10, 2008 – After working closely with the Florida Attorney General’s
office, Royal Caribbean Cruises Ltd. today announced it has voluntarily agreed to
eliminate its fuel supplement on any bookings made prior to the announcement of the
fuel supplement on November 16, 2007.
Royal Caribbean will eliminate the fuel supplement for any guests who had a booking
made prior to November 16. Guests booked before November 16 who paid the fuel
supplement and have taken their cruise will receive a refund through the form of
payment used to purchase their sailing. Guests booked before November 16 who paid
the fuel supplement and have not taken their cruise will receive their refund as an
onboard credit during their sailing.
As originally announced, the company did not charge the fuel supplement to guests with
bookings made and paid in full before November 16. It will now eliminate the fuel
supplement for guests with bookings made but not paid in full before that date. These
latter guests were also provided with a threeweek
period in which to cancel their sailing
without penalty.
The company has been in discussions with the Florida Attorney General’s office to
ensure the fuel supplement was implemented in a fair and reasonable manner.

1 comment:

Anonymous said...

Royal Caribbean International is a cruise line. The company is well known for a number of different amenities like specialty restaurants, surfing simulators, rock-climbing walls, and ice-skating rinks on their cruise ships. However, the clients of the company are dissatisfied of the level of the living provided during the cruise. Thanks God I went to this great site www.pissedconsumer.com, read the customers’ feed backs and did not travel with Royal Caribbean.