2009 has proven to be one of the most frustrating years in the travel business. Between the economy, swine flu, travel alerts and more, travel agents have been working overtime to accommodate clients whose vacation plans needed to be changed.
Now add to the mix- the tour operators are cancelling tours...
This week alone, I have been working on 2 issues involving tours being cancelled. The first is for an elderly client going on a 31 night cruise from Los Angeles to Sydney. They booked a 3 night post cruise tour to the Outback thru Holland America. I received an email on Tuesday saying that the tour was cancelled due to lack of participation. I'm not so sure it was lack of participation or rather Quantas cancelling flights that would make the tour operate smoothly.
The 2nd was from a friend of a client. She booked her Galapagos cruise with an online agency along with a post cruise tour. That tour was cancelled and now she is asking for my help to fill in the week that they now have open since their airfare was pre-arranged. This is much harder since they leave in 2 weeks.
More fun and joy in the life of a travel professional.
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